Frequently Asked Questions
Everything you need to know about delivery, returns, payments, and pet nutrition.
✔ 100% Authentic Products
✔ Fast & Reliable Delivery
✔ Easy Returns Policy
Yes. All our products are 100% authentic and sourced directly from official manufacturers.
They are produced in facilities certified under international standards such as ISO, HACCP, and BRC, and comply with FEDIAF (European Pet Food Industry Federation) nutritional guidelines.
Each batch undergoes strict quality and safety control before release.
We ensure product quality through:
- Production in certified facilities operating under ISO, HACCP, and BRC standards
- Compliance with FEDIAF nutritional guidelines
- Strict raw material selection and traceability
- Laboratory testing of each production batch
- Controlled storage and transportation conditions
Every step — from ingredient sourcing to final delivery — follows regulated quality control procedures to guarantee safety, consistency, and nutritional accuracy.
Authentic Products
• Order processing: 2–6 business hours
• Delivery: 24–48 hours within Jordan
Delivery times may vary depending on location.
Please refer to our Shipping Policy for full details.
Returns are accepted only for unopened products within the approved return period due to food safety standards.
Please refer to our Return & Refund Policy for full details.
Delivery & Returns
Not necessarily. Proper food selection depends on:
• Age
• Weight
• Breed
• Activity level
• Health condition
If your pet has special medical needs, consult your veterinarian before changing the diet.
Consider:
• Life stage (Puppy/Kitten, Adult, Senior)
• Size and breed
• Indoor vs outdoor lifestyle
• Specific needs (Sensitive stomach, Joint support, Weight control)
You can also browse our Shop by Need section for easier selection.
Food Suitability
